Privacy Policy

Who we are

LuxIris (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with LuxIris through our website, WhatsApp, social media platforms, or any other communication channel.

By contacting us or placing an order, you agree to this Privacy Policy.

Information We Collect

a. Personal Information:

We may collect the following information when you contact us or place an order:

Payment confirmation details

Full name

Phone number (including WhatsApp number)

Email address

Delivery address

Prescription details (if voluntarily shared for order accuracy)

b. Automatically Collected Information:

When you visit our website:

Pages visited and time spent

IP address

Browser type

Device information

How We Use Your Information

We use your information strictly to:

Process and fulfill contact lens orders
Communicate order confirmations, updates, and delivery details via WhatsApp, phone, or email
Provide customer support
Improve our products and services
Maintain internal records and prevent fraud

We do not sell, rent, or trade your personal data.

WhatsApp & Social Media Communication

By messaging LuxIris on WhatsApp, Instagram, or other platforms:

You consent to receiving replies, order updates, and follow-up communication
You understand that WhatsApp and social platforms operate under their own privacy policies
We do not control how these platforms store or process your data

LuxIris will never initiate spam or unauthorized marketing messages.

Sharing of Information

Your data may be shared only when necessary:

With delivery partners for order fulfillment
With payment gateways for transaction processing
When required by law or legal authorities

All such parties are required to keep your information confidential.

Prescription & Medical Disclaimer

Prescription details shared with LuxIris are:

Used only to fulfill your order accurately
Not stored beyond operational necessity
Not shared with third parties except where legally required

LuxIris does not provide medical diagnosis or replace professional eye care advice.

Data Security

We take reasonable precautions to protect your data.
However, no digital system is 100% secure, and LuxIris cannot guarantee absolute security of information transmitted online.

Your Rights

You may:

Request access to your personal data
Request correction or deletion
Withdraw consent for communication

Policy Updates

This Privacy Policy may be updated periodically.
Changes will be reflected on this page with a revised date.

Contact Information

LuxIris
Email: support@supportluxiris.in
Phone / WhatsApp: +91 828899 34831
Location: India